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Grievance Redressal Process

Last updated: Aug 30, 2024
At Hexa Wealth, we believe in building strong, lasting relationships with our investors, regardless of the investment channel. We're committed to providing exceptional service at every touchpoint, ensuring a positive and transparent investment experience. This policy outlines our structured approach to handling your inquiries and complaints. We understand your concerns are valuable feedback, and we take them seriously.What you can expect from us:
  • Fairness: We treat all investors with respect and impartiality.
  • Courtesy and Timeliness: We address your concerns promptly and professionally.
  • Efficiency: We work diligently to resolve your issues in a timely manner.
  • Good Faith: Our team is dedicated to acting in your best interests, without bias.
This policy ensures a streamlined grievance redressal process, minimizing similar issues in the future. Let's work together to build a trusting and positive investment experience.

Grievance Redressal Mechanism

For any grievances or complaints regarding HexaWealth, please contact our Compliance Officer, Mr. Abhinav Singhvi at your earliest convenience. You can reach the Compliance Officer via email at compliance@hexawealth.in.If you do not receive a satisfactory response within 15 days, you may escalate your concern to our Principal Officer, Mr. Aditya Agrawal. He can be reached via email at aditya@hexawealth.in aditya@hexawealth.in.With regard to physical complaints, Investors may send their complaints to:
Hexawealth Financial Technologies Pvt. Ltd.
Block - A, Ft No - 1504, Lodha Meridian, Kphb – V malaysian Town Ship, Kkp, Medchal Malkajgiri,
Kukatpally, Hyderabad, Tirumalagiri,
Telangana, India, 500072.If the Principal Officer does not provide a satisfactory resolution within 15 days, you are entitled to escalate the complaint further.If not satisfied with the response of the investment adviser you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,:
Securities and Exchange Board of India,:
SEBI Bhavan,:
Plot No. C4-A, G- Block, Bandra-Kurla Complex, Bandra (E),:
Mumbai - 400051.If you remain unsatisfied with the resolution, we would like to draw your attention to SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, regarding the - Online Resolution of Disputes in the Indian Securities Market. A common Online Dispute Resolution Portal (ODR Portal) has been established to facilitate the conciliation and online arbitration of disputes in the Indian Securities Market https://smartodr.in/.